Clicks Northgate Nurse

Booked a vitality check at Clicks Northgate on 28/02 at 12.00. Arrived on time to find the nurse had left a note on the her door to say she would be back at 12.10! Store manager called her to find that she was doing her personal shopping at PNP! She finally arrives back at 12.15 and promptly sees another patient because I'm out in the store looking for her. No apology or attempt to stop seeing the other patient. Useless individual and I told her so before I left. Write to Clicks Service department to complain on same day and get a reply from a Gary Erasmus (Customer Service Consultant) which states "we regard all complaints and comments from our customers in a very serious light". But it's all platitudes. No follow up investigations, no further communication whatsoever. It's outrageous that Clicks thinks it can treat its customers with such disrespect.