Clicks New Pharmacy Policy

I would like to share my clicks experience today- I had a collection as well as a script at the pharmacy so I took a ticket for collections, and when it was my turn I collected and handed in my script which was refused saying I must go and take another ticket for the prescription instead of dealing with it all in 1 go .I was told this is now policy . I may be a senior but I am still ok- what about those who are old and infirm or sick or cannot stand for a long time in a queue or have a disability? Forced now to queue twice! Apparently as folk are fighting in line because of waiting. I did go and get another ticket anyway but I do not see the sense in this new Clicks policy as there will then be many more people to serve queueing twice. Is this how people like myself are to be treated after being a customer for over 50 years? Is this for real Clicks policy and attitude towards customers and seniors? Is this how they plan to retain their customer base? Is loyalty really just a dog's name? Highly disappointed 😞