Clicks Monuments Park Worst Shopping Birthday Treat Experience

On Friday, 10 June, I went to Clicks Monument Park to redeem to vouchers which I got for my birthday. The one was a gift card, the other one was an email with my voucher code as I did not get the sms. I had severe operations and could not wait to go spend my vouchers! 1. When I entered the store around 13:30, 2 of the 3 ladies were busy with there makeup, me standing there until I called the one over. This gave an incredibly bad impression!! 2, There is a table in front of the shop with a lot of stuff but ZERO signage indicating what is is for. For every item I had to ask for the price. No one promoting zero specials (and I am a serious bargain hunter). 3.. After 2 HOURS of struggling to get my voucher code punched in, I gave up. I had skull surgery 5 days before and my back is off in 2 places. By then they offered me a chair as I was FUMING and physically done.. The one lady phone THREE people which could not confirm that my cellnr was captured correctly. We made zero progress with her phoning all over. How is that possible???? When my friend also followed up with Clicks, Helpdesk confirmed that no such call or problem was logged. 4. I said I'll take the stuff for the R500 as I honestly could not stand another minute. I took the items out of my bags and told the guy to ring those and went to sit down. When I got back he rang up all the items I did NOT select - so we had to redo it AGAIN. 5. 2Hrs and 30 mins later I left the store. At home I went through the specials booklet and saw that because I bought the Boulevared Pouch I could have received the second item for 50% off. NO ONE or NO WHERE was that indicated in that store. 6. As a qualifified learning and developmental practitionar it is clear that staff is not trained properly on half of what they are suppose to do. Even when I phoned they said it is impossible to redeem a online voucher with online shopping? Is that true? I have a disability and I do not go to the shops! If that is the case I will forsure not be buying from Clicks via the One Cart app anymore. Who check in on the shops and check if it is on standard if you cannot even see when you enter the store what is up for grabs? Am I suppose to go through the 20 pager booklet first?