Clicks montclair, rude pharmacists

I am extremely disappointed in the quality of service I received from clicks montclair from Bongekile Mncwabe. I am subscribed for more than a year to the clicks drop off and collect, for my chronic medication. I usually go and collect my chronic and other meds stress free and efficiently. Today, Friday 28 January 2022 at around 11:00 am, I had to wait around 15-20 minutes and I was at the front of the queue. I then asked for ****ol, as i usually take other meds with my chronic, but today, I was told I have to rejoin the main queue, which had accumulated, thanks to having to wait for 15-20 mins. I told them that I am a resident of the montclair area and I've been coming here for the past year or 2 without hassle and have never heard that I have to rejoin the queue, which would then defeat the purpose of subscribing to this Clicks drop off and collect. Bongekile Mncwabe then told me that whoever was assisting me in the past must have been doing me a favor, because they are unable to service my request. I told her that I don't have a relationship with any of the pharmacists here and I don't know of any favors. I told her that they need to be consistent in their delivery of service, otherwise it leaves the client confused as to what is the actual protocol or procedure. She then clicked her tongue at me and we had a heated confrontation, with Dana Lee also concuring that they have never ever done what I am requesting. This made me feel small and stupid and indicated that I am lying about the service I usually receive. There was no manager in sight, to come and intervene, so as to give me comfort or inquire about my dissatisfaction as a client. I am now looking at withdrawing from this clicks service and getting my prescription ,so I can perhaps load it at Dischem. This is a major inconvenience for me, as I reside in Montclair, but I am not prepared to get into confrontation and altercations with clicks pharmacy staff, with no recourse. I then called clicks head office about my dissatisfaction and I was given this reference number 227254. I also then contacted the clicks pharmacy contact center requesting my prescription. I'm very upset at how little clicks considers us as clients as well as lack of visibility from any senior leadership from the pharmacy, for intervention.