Clicks Misleads Customers – Payment Taken for Item “In Stock” But Not Delivered

I am extremely disappointed with Clicks’ online service and handling of my recent order. I purchased a Doona Isofix Base Black online, which was clearly marked as in stock at the time of purchase. I paid in full, using eBucks as part of the transaction. Shortly after, I was told that the item is “out of stock” and my order would be short by one base. This is completely unacceptable. Clicks had no issue taking my payment based on what turned out to be incorrect stock information. This is misleading and unprofessional. What makes matters worse is that based on this confirmed purchase, I then went into the Clicks Baby Gateway store and bought the Doona pram specifically to fit the Isofix base I believed I had successfully secured. Now I’m left with a pram that is incompatible with my setup — all because Clicks failed to deliver an item they claimed to have in stock at time of purchase. This is not just a stock issue; this is a failure of accountability and service delivery. I have been asked to send proof of the eBucks transaction, which I will do. But the core issue remains unresolved. I expect Clicks to do the following:

1. Fulfil the full order without further delay, 2. OR provide a suitable replacement at no additional cost, I will not accept vague apologies or partial fulfilment. This has caused significant inconvenience and additional, unnecessary expense. If not resolved promptly, I will escalate this further through consumer protection channels.

Very disappointed and frustrated.