MH
Maryke H
1 reviews | Active since Dec 2009
07 Mar 2024, 08:38
Clicks making returns allmost impossible
I bought a product during December 2023 from Clicks Brooklyn Mall as a gift. Unfortunately it was the wrong product and I went back to the store for an exchange. Unfortunately according to the store the slip that I kept was the wrong one and hence they advised I contact head office to trace the correct date and amount of the transaction according to the transactions done with my loyalty card. I did so and spoke to "Britney" ref ***. I was promised a response via e-mail which I have not received to date. I simply want to exchange this product for something else. I am aware that I am entitled to this in terms of the CPA. I am now stuck!
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Maryke H's updateReviewer Update
10 Mar 2024, 07:17Clicks has ultimately rep**** after my complaint lodged on Hellopeter. According to them it is not in line with their "policy" of only exchanging a product within a month. This is not in line with the consumer protection act, which allows for 6 months after purchase. Consumers Beware when buying from Clicks, they do not adhere to legal obligations!
MH
Maryke H's update10 Mar 2024, 07:17
Reviewer Update
Clicks has ultimately rep**** after my complaint lodged on Hellopeter. According to them it is not in line with their "policy" of only exchanging a product within a month. This is not in line with the consumer protection act, which allows for 6 months after purchase. Consumers Beware when buying from Clicks, they do not adhere to legal obligations!