Clicks Mafikeng

I am very disappointed with the treatment I got yesterday at one of your pharmacy in Mafikeng. I got a ticket for prescription (157), the patient before me was 154 which was called to the counter then 159 was called, I asked the assistant why was my ticket skipped and I showed him my ticket. He then TOLD that he will assist me after 159 and this was without apologising and asking courteously if I will wait and allow for 159 to be assisted before me.

160 was then called. I went to the counter and explained what happened and asked to be assisted. I was very repulsed by the words coming from the pharmacy manager. She tells me that it is not possible for the teller to skip numbers and that I was sitting on the chair and didn't hear my ticket number being called. I asked if it is possible for me to just sit while numbers are being called and I just sit there. It turned into a small arguement and then says it's fine she'll help me.

I'm very disappointed. A simple apology as specifically by a team leader could not be something she utters without acussing me of lying.

It means even her subordinates are at liberty to do as they please because they know their manager will not take responsibility for their actions and address clients in a polite and respectful manner.