Clicks Lies to customers

On the 6th of May I spoke to Chelsea at the call centre regarding the fact that the ENGEN points are not reflecting on app. She confirmed that she would escalate it to management as there was something wrong and it would take 48 hours to reflect. When I followed up this morning she told me that she told me to send the slips whcih she never did as I have a recording of the 6th of May. This is poor service where a company is lying to you