Clicks Kolonade shocking customer care and terrible management.

Today the 28 June 2017 was my second visit back to the clicks store in Montana Kolonade. I went to clicks to purchase a Safeway electrical scale, which I saw on special in a adverti*****t. I returned home on the past Saturday(23rd June) with the scale, to find it is not working properly. I then returned the product in its box with a receipt on Tuesday(26th June). The customer care manager then very rudely told me to go take another scale and join the que. She did not great me or ask for an apology for any inconvenience caused, further she was not willing to help me come pick another scale or at least try be of some assistance. She barely looked at me and just pointed down the shop to where I must go take another scale, she couldn't even at least show me correctly which isle to go retrieve the scale. I then took a scale which was exactly the same make but with a different pattern on it. After standing in the que then only did she tell me very rudely that the scale I had chosen is in fact not on special and I must pay an extra 69.00 or go put it back and bring the same scale type I originally had a problem with.

Eventually after grabbing the last scale on the shelf which was the exact same make and had the same pattern on as the broken one I had brought back, i was told to go join the back of the que. The teller then scanned it and I then mentioned I wanted a slip so that if any further problems occur with this one I would have to bring it back once again.

Low and behold the new scale worked for one day, and after I had thrown the box away the next morning to go out with the ******* truck, once again the "new" scale gave me an error message and did not work.

So now its Thursday (28 june)and once again I brought back the scale with the slip but no packaging, as I really didn't think I would of had to return a second time for the same problem.

The same manageress spoke very rudely to me about not having the package of the scale. I came to buy the product, not the package so if I return an item within a day or 2 because it's broken, I expect to now be graciously helped and sincerely apologized to for the inconvenience. Instead she was just as rude if not more rude, as if it's my fault for the scale not working. The 3rd time round I did say I will pay a bit more and now purchase a different model scale and yet still the manager said go take your scale and bring along the original boxed scale to scan it as i brought back a scale with no box so she can't scan it.

She also just pointed down the shop, barely looking at me and with an irritation in her voice because " how dare i come back twice in one week and with the same problem " it's my fault not the stores fault that the scale is yet again not working. Instead of asking for my money back and storming out, after the experience I had , I still tried to be nice and say to her" well not to worry I think I will pay a bit more and purchase another model" I recieved no apology and a terrible attitude from the manageress. Now with my third scale I was still made to stand in the que again for the 3rd time to purchase the same thing. The way I see it, is that she should of wanted to help from start to finish when I came in the store for the second time for the same problem. I did ask to speak to a higher authority in order to complain about my experience. I was sent the manager assistant!

I am very unsettled and unhappy with Clicks Montana Kolonade. Especially the staff. She was the CUSTOMER CARE CONSULTANT yet she had no customer courtesy.