CLICKS KETTLE NOT FUNCTIONING AFTER 5 MONTHS

Good morning. I bought a SAFEWAY kettle between March and April year 2020 at CLICKS at BLUE VALLEY MALL. I cant find my slip and I have a box with the code that they can scan to see if I bought it there. I asked one of the employees there if they can assist me to using the bar code. He said that NO they need the slip. This kettle is still new and I need another kettle because I CANT AFFORD TO BUY ANOTHER KETTLE. Please assist. My contact number is *** name Lydia