1 reviews | Active since Mar 2014
Clicks is worse than DISCHEM and that's on a good day.
A company that does not deserve to get the lost clientele from the likes of Dischem because they are *********** at their jobs and cannot run an online business properly. They advertise a 3 for 2 special (it is still advertised on their website as I type). I tried from Monday to Friday to buy the product but their website did not change the price to reflect the FOR 2 price but kept asking me the FOR 3 price in error. On Thursday I logged a call via their contact centre with Britney (who did not even give me a reference number, I had to search for help when I called in on Friday again). Then they conveniently shoved me over to Benevolent in the contact centre who was selling me a PATHETIC story of, the promotion ended, yesterday. (Conveniently the same day as I queried it after a week's frustration). Does not matter how many times I point out that the product is still advertised on the website as we speak, or that I have been battling since the start of the week, or that their online portal gives many problems (this is the second time this week on a different transaction), Benevolent just tried to treat me like I was wrong, I did not understand, I did not know how things work. Me, I am the problem. Not them, the company, the people that work there. YOU ARE PATHETIC. Not only the people I dealt with like Britney (no reference number) and Benevolent (making me feel like I am uneducated by asking me which part of the email he sent me I don't understand) but your WHOLE company in my eyes, just due to this....is P-A-T-H-E-T-I-C. You instantly convinced me to go back to Dischem after longer than a month starting to purchase through Clicks. Because, at least at Dischem, NOBODY has ever made me feel stupid for a product issue on THEIR side.
