Clicks is tops

hellopeter my previous complaint was that the Gateway Musica closed down and I was not able to return the product (head phones) that was still under guarantee after 3 months. So after that I did a little research and found out that Musica belonged to the Clicks Group , so I contacted Clicks online, my case was escalated within 1 day , I received an email from Mr Graeme Kruger | Social Media Consultant and then one from Samukele of Musica Pavilion from the Customer care prima interactive, they called me in with the product, the next day it was assessed and found to be faulty , they then offered to swop or refund me in full, I took the refund as I had already purchased another product for my work purposes. They handle the entire process in a very professional manner. Thank you to the Clicks Group and its team .