CLICKS IS *****ING OUR MONEY AND DOES NOT DELIVER !!!!!!!!!!!!!!!

I am FURIOUS !!!!!!!!!!!!!!! This is ABSOLUTE NONSENSE !!!!!!!!!!!!!!!!! on FRIDAY, 14 JUNE 2024, I ordered online and PAID for the products IMMEDIATELY – I received the invoice which CLEARLY states NIL payment due. Delivery Method : CLICK and COLLECT Order to be collected at : Clicks – Featherbrook Peter Rd Willowbrook Roodepoort, Gauteng 1724 On SATURDAY I went to Clicks – FEATHERBROOK to collect my order, all of a sudden I am being told that I need an OTP in order to collect. This was NEVER sent to me and neither does your website mention ANYTHING about an OTP ??????????????????? I have also been told that this order can only be collected AFTER 3 to 5 working days ?????????? WHAT THE HELL ---- then I could rather have saved myself the damn aggravation in order to do an ONLINE order and could have gone to ANY clicks to do DIRECT over the counter shopping – select my items, pay for it at the counter and LEAVE WITH MY PRODUCTS in hand. It is now TUESDAY, 18 JUNE 2024, I AM STILL WAITING FOR ANY KIND OF FEEDBACK !!!!!!!!!!!!!!!!!!

I now DEMAND that you deliver these items FREE OF CHARGE by the latest TODAY, 18 JUNE 2024 BEFORE 16:00 or CANCEL IT and REFUND ME MY FULL AMOUNT PLUS BANK CHARGES !!! I WILL NEVER MAKE USE OF THIS **** and *********** SERVICE AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!! I await your URGENT reply.