SS
Sthoko S

1 reviews | Active since Jun 2020

27 Nov 2020, 16:25

Clicks is getting more & more ***********

I am tired of the level of incompetence that is at Clicks Fluerdal in Bloemfontein,it hasn't even been a month since I had a problem with the sale pricing but yet again I encountered another drama regarding their cashing out system

I dnt know why I ended up being charger R150 more on my card when I was ringing up the items I had bought.the said items were on special namely the Kambrook 2slice toaster and the Kambrook Blender & I added some batteries the AAA kind.when I got to the till,the cashier rang my stuff & it came to R857.39,knowing that its not the 1st time I've been over charged @ Clicks i decided to calculate everything & not being suprised I was over charged by R140.I went back to the shop to explain what had happened & to my disappointment I stood there @ the till for 30 minutes while 3 supervisors tried to rectify the mistake but they could not & on top of that I had a busy day planned since I had to be in a lot of places but they couldnt be bothered by just giving me the money they overcharged me with & then rectify the mistake on their own time

I had to even ask them to bring the calculator so tey will see that they overcharged me by R140 because the 1st tome they gave me R10 & I asked them why are they not giving me back the whole amount only then did they really realise the extent of their mistake

They asked me to leave my details & like a few weeks before i was called by some lady to come to the shop to get a voucher & im sure that voucher they will be giving me will amount to R50 like the one they gave me a few weeks ago,Im tired of Clicks & their incompetency & then they call to apologise & to offer a voucher of a measly R50.I dnt even think I'll go to get the measly voucher this time because I know they will be something happening AGAIN since it looks like they dnt know how their system works like all the other retailers.

Im tired of the lousy service that Clicks Fluerdal has,I thought what happened a few weeks ago was an isolated incident but now I can see its not.that is how they are on a normal day to day running of the store.Im seriously disappointed and will be offended if ever I'm given the lousy R50 voucher

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