Clicks is downgrading

The app and website and don't work if the app doesn't open for you which mine is not doing. It has been broken for months now. I have tried many times to log in and this morning I received an OTP to log in. But I have not attempted to do so. This is a potential ***** risk for me this app is completely dangerous and useless. Haven't been able to shop for months, I can't even open a product on the website because it takes you to the app which is never working. I only use the app because the pharmacys are always so slow.