Clicks is definitely not a "click" away from receiving your order

I do a lot of online shopping and must say Clicks online (my first online purchase with Clicks) has been the poorest service yet. It states 1-3 working days with just one click but it has now been 11 days and still no order received. They don't even know where it is even though its paid for. I have phoned twice and sent numerous emails but no success. Today I get told after giving reference number of my complaints they are still awaiting feedback from courier company. Really! 11 days and still waiting to hear from courier company where my paid for parcel is. I have now requested money back and guess what??? What another 4 days for that. So 11-15 days later and no product or refund but were very quick to take the money when order was placed. Will definitely not be using Clicks online again.