CLICKS IS A *****

I did an online order from Clicks, where everything I selected were in stock.

3 days after my order, I received an email notifying me that two of the items I had selected were not in stock and they would need to refund me. They gave me two options, one being a cash back reward, redeemable immediately which would be double the amount spent on those items or the exact amount spent on the item back into my account in 14 to 17 working days.

I, ofcourse chose the cash back into my rewards card so I could use it to get the same items in store.

I have been waiting for 9 days for the cash back reward and have sent numerous emails with no feedback or response.

The items do not cost a lot but that it is not the point. It is the principal and the fact that I paid for products that I need not receive and I am not even getting a response to my emails or acknowledgment and feedback on when I will receive a refund.

This is a very disappointing service from Clicks, whom I have been using for years.

Nobody has called me with regards to this and no one is responding to my emails. I am not sure if they are waiting for me to give up and let it, spend more money on the items I did not receive, which I now need to use.

It is disrespectful to say the least and **********!