Clicks in house nappies complaint #***9

On the 17/01/2021 I contacted the Clicks customer care line to lodge a complaint about their in-house nappy brand. We had been buying the Clicks in house nappy brand for the past three months and had been very happy with the product and the great value for money but the last packet of 66 size 4 nappies were not of the same quality. 4 of the nappies were missing the tie tag on the right hand side and the nappies that did have tags were not sticking very well and the nappies were coming undone causing baby to wet clothing and or bedding. The lady that took my call at the Clicks customer care desk was polite and efficient and told me to expect a follow up call within 24 to 48 hours from the customer complaints department. I then almost immediately received an email from the complaints department asking for further information that I answered immediately and since then nothing. Why Do these big FMCG companies just promise to assist and then do nothing. My daughter works hard to make sure that her daughter has,what she needs for the.month so having to throw away nappies due to inferior quality is like throwing money away, do these companies not understand that we live from salary to salary and the 8 nappies that were wasted means that we are going to run short of nappies before her next salary?