Clicks - Hout Bay. Shocking Service

On July 29th, I purchased items to the value of R54. Upon waiting for the credit card receipt to print, the system went offline. After waiting 20 minutes, Clicks made me pay again and told me that if they had double charged, I could return the following day with my receipt and I would receive my full refund. When I went back on the morning of July 30th I presented the manager with a mini statement on my phone, as proof that I had been double charged, along with my receipt. She told me that this was unacceptable and that she required a full bank statement. I was not previously informed about this. I am a student and do not have ample disposable funds. Driving to my bank would have cost me more in petrol than my return was worth. The manager was very unprofessional, calling me \my love". I felt as though I was being treated as a child. I am 20 years old and believe that I should be treated the same as any paying customer. Before leaving I told the manager that I found the customer service to be appalling. She simply shrugged and said \""okay\"". I feel as though I was taken complete advantage of"