Clicks have no ides of Client Service.

Hi,

I sent an email to *** asking to explain why an email from Clicks on July 24 shows I have a specific cashback amount and then 4 days later I get an email from Clicks showing I have ZERO cashback.

Their explanation: "We confirm that your have cashback to the value of RXX,XX available to redeem.

That wasn't my question, but this is how Clicks respond - instead of providing customers with an answer to a query they give you a non-explanatory answer.

They NEVER directly answer the customer's query.