CLICKS has no proper way to address complaints

A complaint sent to clicks literally feels like a request to form a commission.

I complained about a faulty product last week already and for some reason I’m being told about manufacturers contacting me, I mean what does a product complaint have to do with a manufacturer?

I mean clicks should have literally resolved this with me in an instant. They should have arranged to collect their product and tell me what they will be replacing it with and hopefully not the same product and that would have been done.

But I’m still being told about manufacturers, how is that my issue though? There’s no purchase agreement between me and the manufacturer but my agreement is with Clicks so why should a manufacturer be brought into a dispute? So unprofessional and I feel the person handling this is not properly trained to resolve any complaint at all,