Clicks Goldman (by spar) misleading special and poor customer service

Clicks Goldman (by Spar) — Misleading Special & Poor Customer Service*

I visited the Clicks store at Goldman Center (by Spar) and experienced extremely disappointing service. As I walked in with my 15-year-old daughter, we noticed three staff members (two women and one man) packing shelves with fudge ***** and snacks — not even in the sweets section. Right in front of them was a visible *“3 for 2” special sign*, so I took three items based on that.

They looked at me strangely, but nothing was said. We continued shopping and eventually made our way to the tills. The same man who was packing opened a new till and called us over. Then he says, “Oh, these aren’t on special.” I explained that we saw the sign clearly and asked him to come with me to the shelf — *they had already removed the sign.*

That’s when I got upset, and understandably so. It felt deceptive — they saw me take the items based on the sign, yet removed it, said nothing, and now claimed the deal doesn’t exist. One of the women who was packing even denied the sign was ever there. I called her out for lying. The *manager stood there and didn’t say a word* the entire time — no apology, no assistance, nothing.

It was extremely unprofessional. I’ve since heard from a friend that this *same thing happened to them at this exact Clicks store* with a Nivea “3 for 2” promotion that they were later told wasn’t active yet — even though the sign was up.

Why does Clicks Goldman mislead customers with special signage that isn’t valid yet, and then treat them with such disrespect when questioned? Customers deserve transparency and basic courtesy.