Clicks Goldfields, is not the place to shop

I went on Saturday to Goldfields Mall and shopped at the Clicks. Disappointed to say the least. I work in Retail and I found the service to be shocking. I was called to the till using the cringing "next customer" and my Club card was swiped. Next thing I know the cashier asks the lady at the next till point to help me then she can,in her words, "quickly go". Nothing was explained to me, and off she went. My items were moved across. The new Cashier swiped my card and rang my items, I wanted to use my points , and was told the system wont allow it because my card was already swiped at the first till. So I explained that that is not my fault so why is the system making it my problem. The supervisor or manager at the till point said there is nothing they can do, but I can wait half an hour and the card will be fine. Really?????? Needless to say , after a meaningless attempt to coach the employees in front of me on what Customer service is, I paid for the items and left. Upon checking my receipt I saw I did not get the 2 for 3 special on one of the items I purchased either. I don't want money or a voucher or anything like that. I want Clicks to start a Customer Service program that encourages their staff and teaches their staff about Customer service. When it is not my fault, don't make it my fault, accept responsibility , apologize and maybe I would have felt differently. I will not set foot in a Clicks again, not sure why I did in the first place.