Clicks Gold Club Card ***

For the past 8 months I have been requesting Clicks to supply me with a new Club Card. The magnetic strip on my existing card which was issued many years ago is damaged and each time I make a purchase the cashier has to summon a supervisor to authorise the transaction. This is both time consuming and irritating. On 21 July 2015 I contacted Renate at the call centre (***) requesting a replacement card. Nothing transpired and on 27 October 2015 at 15h50 I again phoned the call centre, spoke to Ashley who said they had had a problem with the company issuing the cards and I would have my new card in 2 to 3 weeks. Again I did not receive the card as promised. On 5 December 2015 at 13h50 I spoke to Simone at the call centre who made the same promises as the other call centre agents. On 16 January 2016 I still had not received a replacement card and spoke to Carl at 12h41 and he promised to ensure that a replacement card would be sent to me via registered mail. I HAVE STILL NOT RECEIVED MY CARD. Please rather just tell me that you do not need my business and should shop elsewhere than mess me around for 8 months.