CLICKS GET OFFLINE!

Not even worth the one star! Shocking, shocking, shocking!!!! Due to COVID here's me thinking that online shopping is the way to go this year, and yes... Excellent service from Takealot as usual, excellent service from Amazon as usual - I really wish I had one good thing to say about Clicks having been a loyal customer of theirs for 30+ years. All that I can say is get out of the online ordering business, you have no clue about customer service or satisfaction. It took me 6 phone calls today being bounced from one department to the next only to finally be told that my order is delayed because you have a courier service with a problem!!! Say what now????? Since when should this be passed onto your customer or made your customer's problem. The dude in your call centre then tells me, "Oh, if you want to cancel your order we will refund you." BUUUUUUTTTTT - It will take 10-15 days for your money to reflect in your bank account. Seriously Clicks, I am extremely disappointed and you may have some of the best Christmas gifts out there but this is the very last you will ever see of me. When I asked for a copy of the call recording, the call centre agent didn't even tell me they were putting me on hold, nada! Seems like you desperately need some training from your IT department, your marketing department, your call centre, store management and general staff. I have never been so disappointed with the level of service (or lack thereof). Much higher expectations from such a large business, especially at this time of year!