Clicks Gateway Durban - Pathetic Customer Service given to me by Geetha/Gita a "Manager"

Good day,

I am highly irate at the service I received from your Gateway Branch Manager (Gita/Geetha) who is supposedly a Manager.

If this the case, then that is rather unfortunate because she lacks any sort of etiquette or customer centricity.

Im not sure if was having a bad day or it is just the way she speaks and is in general. She was extremely unhelpful and rude to me on the phone, when i requested her to spell her name and surname, she promptly hung up on me, i called back and spoke to Ayanda, i asked Ayanda who was Gita , she said she is a manager and if i hold on the phone she will put her on the line, i refused to speak to her and asked to please speak to the store manager and to also provide Gita/Geetha surname, she politely asked me to hold on whilst she clarified Gita/Geetha surname. After a few minutes the call was hung up again by "someone" and up until now nobody picks.

You guys, it is people like Gita/Geetha that make Clicks customers RUN to your competitors like Dischem where we are gladly and enthusiastically assisted and spoken to and treated with dignity and respect.

Before I go public with this my social media platforms, I wanted this matter formally addressed over email.