Clicks Funeral Plan

Hi My name is Paula Ngubane. I am a Clicks club card member and had it for years. My mother Yvonne Ngubane has also been a proud Clicks club card member for years. She also had a Clicks family funeral insurance over from Clicks which she was proud to have as she was guaranteed peace of mind should she pass away it will pay out will pay out within 48 hours. She never missed a month of paying her premium. She unfortunately passed away on the 19th of July 2020. She had the Clicks family funeral insurance cover from 2019. We were so disappointed that we have been trying to claim for her cover for more than two weeks now but the Clicks Funeral claims number just rings for hours on the line we got no assistance. We did a walk in at a Clicks Store and we were given a number to call which was the same number we have been calling but still no answer. We have been calling on a daily basis and we hold for an hour but no help. We need Assistance ASAP. Clicks has never let us down but this is by far the worse treatment for a loyal customer of decades!aaa1qq