Clicks Fourways mall, are we buying 2nd hand products?

To say I'm disappointed it will be an understatement. I'm disgusted by the products and service that Clicks in Fourways gives. The first time I bought the viral guards for the kids, the packaging was not in a good condition, I requested to speak to a manager and he said I should not be worried about the packaging as the product inside should be fine and they won't give a discount just because of the packaging I bought it and ignored the packaging and the product was fine inside. 2nd time I bought the Garnier face cream. All of them looked like they have been opened and used as there was a cream around the lead on the outside. I ignored it and just thought it would have been some other product that leaked to it. When I wanted to use it the following day I was shocked 'coz it was almost empty I felt like I wasted my money. And now I bought the Viral guard tablets again, the packaging was not fine and like other days I ignored it thinking the product inside will be fine and that the manager will not even take me seriously like they always do. The tablets look like someone licked them and took it back to the container 😭. I've really wasted my money a lot at Fourways mall clicks and I honestly doubt you'll see me again going to your store. What's happening with your products? Are you selling 2nd hand products from a back shop, or are your staff using the products then customers buy it as 2nd hand