CLICKS FAIL TO SUPPLY ONLINE ORDER AS PER ADVERTI*****T

In November Clicks had an online special for a "Rechargeable Toothbrush & Replacement Heads" at R174.00 I received a "Deepcleaning Rechargeable Toothbrush" with no additional replacement heads. When I call the service centre I was told to go to Clicks and they will give me the correct item as per my invoice. I then went into Clicks to query my order I was told that they don't have stock. On the 22nd December I went into Clicks at Cradlestone and was told that they don't carry it anymore. Bonang was the only person who really tried to assist me. She then called the service centre and spoke to Bianca. All that Bianca said is that I must return the item and get a credit. I told her that I don't want a credit, I want what I ordered and what appeared on my invoice. After getting frustrated with her I ended the call. Imagine my surprise when I received a mail on the 18th of January advertising the exact same toothbrush that I had ordered on sale at R279.30 I still have the incorrect toothbrush in its original packaging. I DO NOT WANT A REFUND, I WANT WHAT WAS ADVERTISED AND WHAT I ORDERED. Clicks' manner of handling this matter is disgraceful. I think that my next letter will be to the advertising standards bureau.