Clicks Elspark - Appalling Service Levels
Click's Elspark - Appalling Service Levels
To whom it may concern
On the 12th December 2021 I made an appointment on your website to have my 63 year old father receive his second dose of the Covid 19 Pfizer Vaccine at your store in Elspark seeing as it is the closest in proximity and convenience to my father's place of residence. To suit my father's convenience I chose today the 30th December 2021 and a time slot of 14:00 - 14:10. I received a confirmation SMS on the day I booked the appointment as well as a reminder yesterday for the scheduled appointment.
To my utter dismay and disgust I accompanied my father to the store today for his appointment only to be told by one of the staff members that the Covid 19 vaccines were finished. I was shocked, speechless and infuriated at the same time so I asked the staff member in question what shoul I do now because I made a booking online for this vaccine...without much interest on customer service she stood where she was and very abruptly pointed that I should got to the clinic instore. At the clinic I found a nurse already attending to a patient so I waited. 10 minutes later she approached me and I told her the reason for my visit there. She said to me that she is sorry but all the vaccines are finished and that she will only be receiving stock again sometime next year???!!!!
I stood there thinking to myself...what the ****** damn hell!!!...how can you tell me the vaccines are finished when I made an appointment online? My elderly father's health is at risk all because of poor stock management on your behalf...surely and logically inventory should be checked and monitored timeously to avoid an incident as such?! I told her that we booked in advance and even received a reminder yesterday for the appointment...I just couldn't understand how does a pharmaceutical giant such as yourself run out of vaccines? Where is the sense of urgency in a situation as such with the world facing a global pandemic? Why the hell do you FALSELY advertise that you are administering the Covid 19 Pfizer vaccine free of charge to the general public and when the elderly such as my father thinks this is his lifeline for survival we get to your store... where we followed all the steps as laid down by you only to be told that you do not have any vaccines? The nurse who I was talking with, Molly Shongwe, tells me that your system accepts bookings but does not indicate whether actual stock is available or not???!!! For one...how the hell is that our problem??? You are advertising a service offered by you...the means by which you fulfill this is solely your responsibility not ours!!! The technical aspects of the online booking system and its efficacy is your sole responsibility. Evidently you have yet to grasp the concept of efficient stock control and management. Nurse Molly Shongwe also further has the nerve to tell me that I shouldn't worry they say you need to wait 42 days before taking your second dose but you can wait longer before taking it...I could not believe this lady's nerve to actually tell me this!!! Like I mentioned...why the hell are you falsely advertising the Covid 19 vaccine service if you have no ****** damn stock???!!! What a disgrace...honestly...pathetic service levels to say the least!!! Complete and utter lack of professionalism and management skills!!!
I had to drive to Dischem...where guess what...they actually care...they honour what they offer unlike you lot. They have an efficient online booking system that ACTUALLY ****** WORKS UNLIKE YOU ALL!!!
Your actions...or should I say a lack thereof demonstrates that you have no sense of compassion or empathy...even for the helpless elderly!!!
Ashveer Sookraj
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P.S - At the very least you should have a notice displaying that you have no stock of the vaccine or that you cannot fulfill the service you are falsely advertising so big and bold everywhere...but even this you failed to action...like I said...PATHETIC!!!