Clicks Electric Toothbrush Saga

I brought 2 toothbrushes on the 18th Jan 2015, I returned them yesterday due to both malfunctioning- it took me over an hour to have them swapped and in this processes to make matters worse the one that comes with extra brushes was opened so that the 2 extra brushes may be removed so that I do not get them, what a nerve! I used my fuel to drive to the shop harassed for over an hour and they wanted to force me to take a semi-malfunctioning toothbrush because they were unwilling to process the exchange due to among others not having the same stock on the Colgate children toothbrush. If clicks intends on selling substandard equipment then they need to jack up their returns and exchanges process.<br> <br> While the exchanges were done, the experience was horrible and demeaning to say the least! I mean reall! Did they have to open my toothbrush in store to retrieve some extra brushes?