Clicks Eastgate Mall

I had the WORST shopping experience with Clicks Eastgate Mall ever! Their beauty consultants need some training on customer care/service. I wanted to buy some Wet n Wild make up for my daughter for a Christmas pressie. There were no testers for darker shades and not a consultant in sight except for the L'Oreal one. When I asked her if there was anyone who could assist me, she looked at me as if I was something the cat dragged in......then she proceeded to drag herself slowly away from the corner she had stashed herself in! Fortunately for her she was not wearing a name tag but I'm sure she is the only L'Oreal consultant there (L'Oreal take notes). She then saw a consultant whose name I have approaching and gestured to her to assist me. This consultant with the same non chalant attitude just looked at me as if i was disturbing her and approached me slowly as if I had all time in the world to spend the entire morning at Clicks! It was then that I decided that this attitude would not fly with me. I asked for her Manager who when she told I would like a word, said she needed to authorise something she would come back shortly. I waited for this woman whose name I also have for more than 10 minutes and she never bothered to come back to me. I asked someone at the counters to call her, she paged her and also went off to find her. This lady was FANTASTIC! Her name is Hluma and I commend her excellent service. When she eventually found the manager, she was told that I should leave a message and she will get back to me..... How rude is that! With such a rude manager running the shop, is it any wonder that the junior staff have no customer s****s at all! And this is not the first time your consultants have behaved in thia manner. If they are so bore d with their jobs why don't they sit at home so that the multitude of talented jobless youths can take over their jobs and appreciate them the way they don't.