Clicks don’t keep their product promise

This complaint has been on going since April and have kept the toilet rolls since. The feedback from the supplier is insufficiently investigated and I recall providing clicks with a batch number see photo attached.

The apologies received to date are also insufficient as the problem persisted until I placed Clicks on terms. I accept the gesture of goodwill however this merely covers the cost of replacing the toilet rolls which I have had to discard. There has been no attempt to give me reassurance that should I continue to shop at Clicks I will be good capable hands and in a company that lives to their promise!

The handling of this query is both disappointing and shocking. Service levels are unacceptable and unsustainable for an organization of your size.