1 reviews | Active since May 2010
Clicks - Do not purchase Kambrook products
I bought a Kambrook Airfryer in March 2021, the following year in January 2022 the non stick basket started rusting. I emailed the Clicks service center & the basket was replaced, with no hassles; which was great and have not had an issue with it since then. But now, there is another issue! The unit seems to be getting extremely hot but not really air frying the food. Fish fingers cooked at a temp of 200 for 15 mins now has to cook for 30 mins? I once again contacted the Clicks service center on the 21/11/2023 informing them of the issue. I received an email stating the product can be returned to the store if it is in the 12month window frame. Of course it's not, I mean I mentioned this in my email and was enquiring if I could be assisted? Which they clearly cannot and are not bothered with sending me a contact number for a repairer? I searched Kambrook SA and the number is for a repairer, but they do not keep Kambrook parts nor can explain why their business number is on the website. So, basically someone has posted on the internet that there is a Kambrook service center. Bottom line, don't buy Kambrook products from Clicks as they cannot help you once the product is out of warranty, they do not place some sort of disclaimer on the product boxes either; that there is no repairer,& there is no service center which can repair the product and at the end of this all; YOU ARE SITTING WITH A PIECE OF JUNK which you might as well throw away.
