GK
Geoffrey K

1 reviews | Active since Aug 2011

30 Sept 2019, 16:29

Clicks Do Not Care and Staff have no Common Sense

I have been getting chronic medication (diabetes) for some 20 years from Clicks. My script renewal was due mid September and I obtained a nes scrip from my physician. When I presented it at ****arney the pharmacist noted a date error (which turned out to be a computer errorby my physician) so that the date came up as June instead of September. Despite my protesting that he should follow the history and note that I had already purchased medication in the previous three months he insisted in typical bureacratic mode that he backdate my 6 month scrip to June, giving me only three months. As I needed the medication I purchased what will be my last round from Clicks. I wrote to Customer Services and received no response. I have now registered with Dischem and Clicks can lose the R20000 I spend there annually. When something gets too big they deserve to disappear.

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