Clicks direct- uncaring but for payments

have phoned repeatedly, begged, and pleaded with the Clicks Direct staff to get my Tesar, Statins, and glucose test strips to me. I was nice enough that I agreed to hold off on the trustan in July, when my doctors gave me a new script, because staff said they wanted to complete the script in one go to save money- but when I should have got the medication on Monday, after inquiring and telling them on Friday to complete my script, nothing arrived. On Wednesday after my phoning them again on Tuesday, they sent Trusten, Magnesium, and Glucophage. Missing from the pack was potassium, vitamin B12, as well as the essential chronic medication of statins, blood pressure, asthma medication, and glucose test strips which were all on the same script. There was however a phone call to demand a co-payment on the chronic medication. I again stressed my dire need for the statins and blood pressure medication and the lady I spoke to then got hold of the pharmacy for an emergency delivery, which has not arrived by Wednesday 10 am. I am now 24 hours without the correct medication for a person who is considered at very high risk of stroke, heart attack and asthma attack.

After contacting the medical scheme CAMAF with the reference number 295972 for advice with co-payment- I found it was because the Clicks Direct staff did not comply with our instruction to use the generic equivalents.

Could they be any less caring and more useless- the mind boggles.