Clicks Direct Medicines - Stay Away!!!

I am on Chronic medicine and renewed my 6 month prescription in February 2018. My medicine for the month of February was accordingly dispensed and delivered.

In March and April, nothing was delivered. I called Clicks Direct at the end of April and was quite irate, I asked for an explanation as to why my medicine wasn't delivered and none was given accept an apology.

I told the call centre agent that I want my prescription cancelled and no longer wanted to deal with Clicks. I also pointed out to the agent that patients who have a critical need for medicines cannot afford to wait a day or two longer for their medicine. The agent promised me that she will take personal responsibility for my delivery and it will never be late again, if I agreed to stay with Clicks. She also said my medicine will be delivered in the next few days. I agreed, on condition that I speak to a manager/supervisor as I wanted to formally air my grievance and ensure this does not happen to myself or other patients again. The call center agent agreed and said a supervisor would contact me soon.

My medicine was then delivered however no supervisor ever contacted me.

In the month of May, yet again - no medicine delivered! The call centre agent's story was obviously a bunch of BS. Clicks, you have no regard for your customers nor for their health needs. I have moved on to Dischem.