Clicks Direct medicine not delivered

My mother 70 years old is on chronic medication which is delivered on a monthly basis. Currently her medication that was put through the medical on 29 August is not yet delivered. I've phoned twice both of the call centre agent told me that my mother would get her medicine on Monday 11 September already 2 weeks late. My mother is without her medicine and you are seeming doing nothing to remedy the situation. I insist that you deliver the medicine tomorrow 14 September 2017.