Clicks did not make me "Feel Good" at all!

I have contacted Clicks multiple times via e-mail and phone about an issue with a Click & Collect order but it still has not been resolved.

I placed a Click & Collect order on June 25 and I received the pin 2 weeks after even though instructions stated that it takes 1-3 working days. I went to the Clicks on Adderley store and requested they cancel and refund the order which they said would be done. I did not receive my refund after the 5-7 working days I was informed of. I e-mailed their team after that and was told that I would need to go back to the store, accept the parcel and return it there and then AGAIN. I have not been provided feedback again by their Online Shopping Team still. I also received a text informing me that if my order is not collected by 03 August it would be returned and refunded. That has not happened either.

It's going on 2 months since I placed my order and I am not getting any assistance regarding my refund. I called today and requested to speak to a supervisor and that has not been done by the first male advisor I spoke to. The second female advisor, who was understanding and nice, said she would request a call-back to be done.

I am extremely upset and disappointed that my grievance has not been handled AT ALL. I hope I will be getting a call about this ASAP as I will not take this lying down. I cannot be running up and down over a fault that falls on Clicks in the first place. I have done as told and I am still left empty handed. I do not understand why I would have to go 2 months FIGHTING for my own money.