Clicks did not deliver_poor communication

Absolutely horrible with their communication and deliveries. I ordered 2 items that was on sale for someones birthday. I received communication (one time) that the delivery was on its way to me, that was almost 2 weeks ago. I emailed them and received no feedback, after emailing a 3rd time they said that they will investigate why the courier didn't deliver (there was no delivery attempt at all cause I'm always home..and no call, nothing).

The email further stated that they can offer me a refund or I must replace my order. So now I must replace the order for something that is not on sale anymore...nevermind that it's already passed the persons birthday for whom the gift is intended.

I am highly disappointed in the clicks group as their service is very poor. They've been around for so long then these South African retailers want to cry when when we make use of overseas retailers such as Shein and Temu. These places are so far away but I've never encountered what I'm going through with clicks at the moment.

They have a don't care attitude.