Clicks denies EFT money transfer

14 August 2019 I made and online purchase from Clicks. I ordered a lunch bag and 6x400ml Dawn cream. The total amount was R216, which inluded R15 to collect my order at a certain Clicks store. After the order has been placed, I was rooted to my bank account where I finalize my online purchase and the money was transfered to Clicks bank account. After the amount of R216 was paid, I was then asked to go back to my online order. This was then that I was informed that the Dawn cream was out of stock but that I must complete my online purchase for the luncbox and that my pay the said amount. (which has alreade been paid)

Email after email, proof of payment, proof of the money been deducted from my bank account, I was informed that they were unable to find the R216 in their bank account.

This is very poor customer service and I am very displeased with this whole matter