Clicks customer service is pathetic

Hi

Please I hope this will get some attention as it's been over a week and I am ignored when I call the customer service call centre I'm rudely assisted by Devilon saying go to a store when I explained I just gave birth hence the reason I Buy online.

I spoke to some Devilon guy he was rude and arrogant I had to put this onto social media and hello Peter cause it's disgusting

Please see attached my pictures

This is my ref

***

I called in as soon as the FedEx parcel arrived and I saw both tins were badly dented which I bought to give as valentines gifts and they provided the wrong teething ring, I called and explained that it's urgent and I need it returned or refunded asap as I need to purchased new o es before sunday. It was all for gifts so I gifted the mint thins and I'm embarrassed to say that the chocolate says expiring in 2022 however it stinks and it was a sticky smiley substance on it which stinks the entire box is wet after removing the plastic wrapping it is so sticky is uncomfortable to the touch I gifted it and it was such an embarrassment for my friend to send me pictures of that sort . The dented tin was also opened because i didn't get any feedback from you and it was full of broken pieces not a single full Wafer stick.

Please see pictures attached and respond asap this is disgusting service and very disappointed with the quality.

I have been ignore for the entire week and this is not how you treat a customer when the fault was on your side selling damaged dented reject biscuit tins and rotten stuff.

Please help

On Wednesday, February 10, 2021, Service@Clicks <***> wrote: Hi Jonathan,

Thank you for your email.

At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.

Your query has been escalated to the online team. ***

Please do not hesitate to contact us, should you require any further information.

Kind regards Carmen Londt | Clicks Group Customer Service Consultant Tel: 0860 CLICKS (***) International: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za www.thebodyshop.co.za www.clicksgroup.co.za

On 09/02/2021 4:47 PM, Customer Services Team

Hi.

Please see attached.

My online delivery came right now via FedEx, I opened the package sanitized all items n I see

Both tins are badly damaged and I bought them to give as gifts and now I'm stuck with reject gifts please assist asap and advise what can be done it is very disappointing.

Also a baby teether was suppose to be a different one yet I was given the wrong one.

Your urgent assistance will be very grateful.