CLICKS CUSTOMER SERVICE

I went to Clicks at the Springs mall on Saturday. When paying I requested to please use my Club card(card ***) points as I don't often go to the mall. After I paid I checked my slip and asked did you use my points, on which he rep**** no. I said sorry I want to use my points, after the 4th time he has charged and re-charged me he said they cant use the point as the Club is off line. On which I rep**** and said that this means that all the people busy buying's points will not reflect as they are offline, and he said yes. This is not acceptable as there was no other option to use the points on the stuff that was bought. He did not even have an excuse and said sorry about this. This is really a bad review for Clicks as I have my card for years and years and then I need to deal with this type of service.