Clicks customer service

In the numerous years of purchasing at this company as well as working for it, I have never heard of what I was told yesterday. I had bought a knee brace at Circus Triangle Mthatha yesterday and unfortunately it did not fit. I then called to query at BtNgebs (Mthatha Mall) whether they had a XL for this product and they said no. I opted to look for one at Mr. Price sport I was lucky enough to get one.

When I asked my partner to return the one we bought from them , they REFUSED TO RETURN THE PRODUCT FOR A REFUND. This guy stated that the CLICKS does not do refunds on items that are not bought from the branch you bought from. Meaning that I should go back to the Clicks Circus Triangle to return the item for a refund. Drive back to Mthatha Mall to purchase the one from Mr. Price Sport. I told him that is not true and he said that that is the company’s rule ever since the company started. I worked for clicks and that was never in the training program. That rules is not at the back of the receipt and this was not the first time a refund was done on something that was not bought at the same branch. I would like for the company to respond this matter. I have called the head office team as well and I was promised a call back.