CLICKS' COURIER SERVICE APPALLING

EXTREMELY angry with awful delivery experience with online shopping: order placed on 17 Nov, as at 27 Nov, still not delivered. Ref ********** . Phoned call centre twice, eventually only escalated to manager Karl after a week, only to find out I'm on their courier's "delayed" list. What *******! A courier's core business is to deliver - I've never before endured such an appalling delay from ANY courier service, and I mainly shop online. I appreciate Karl is trying to assist, but I'm no longer satisfied with his/Clicks' response that they are waiting to hear back from the courier. The courier has NOT even responded to them once yet! A customer should NOT be expected to suffer setbacks and losses when the order has been paid for. If Clicks had any sense of integrity, it should reissue and repack an order with a different courier company to get my order delivered to me as a priority, and sort out the issue on their own time with the slack courier company. NOT SATISFIED with waiting for "investigations" and "a response" from their courier company. There comes a time when one has to accept the package has probably been ****** or lost. And in that case, Clicks needs to bear the loss and repack my order to be sent with a more reliable courier service. This is what I've requested, and I'm awaiting feedback....again....!