Clicks Complaint

I purchased an appliance during the Appliance Promotion, in which a customer could buy one appliance, get another for free and one of the appliances were sold to me broken. It has been beyond a nightmare in order to right the wrong that Clicks has imposed onto the customer.

I visited two clicks stores over the past weekend, namely, Clicks La Lucia and Clicks Cornubia. The service that I received at Clicks La Lucia was beyond disgusting. It is NOT my fault as a customer that an appliance was sold to me in a broken state, it is also NOT my fault as a customer that the store did not check whether the appliance was in a state in order to be on the shelf for sale.

I was then told that in order for me to return the product and get my money back that I need to either bring both appliances back in OR that I can only receive HALF of what I paid. This is utter garbage!

Firstly, why would I need to bring an appliance that is in working order to get a refund for another appliance that was sold on promotion that CLICKS decided on! The fault should not be on the side of the customer, if there is a loss, that is a loss that the corporate should bear, firstly for inconveniencing the customer and secondly for selling appliances in broken state.

Secondly, why must, I, as a customer lose out on an appliance that Clicks does not have stock of or lose out on money when I just purchased as per the advertised promotion?

The service that I received was beyond putrid, taking into consideration that I am a loyal Clicks customer and I have to face such struggles because a big corporate such as Clicks has such terrible protocols in place which makes the customer look like an idiot.

I was spoken to like I cannot comprehend things and my situation was then equated to that of a buy 3 for 2 scenario, that if a customer purchases toothpaste, they cannot return the two without the third tube of toothpaste being replaced? Seriously? If this is the customer service that we all need to get onboard with, then I may as well boycott the store completely.

There comes a time that even big corporates can be wrong - may be it is time to introspect and stop making customer's lives hell because staff either do not know how to handle a situation or that the protocols are just plain down stupid!

I am very disappointed in Clicks, as well as the two stores that I visited this past weekend.

I have received emails that someone will contact me - but alas! No contact as yet.