Clicks Club Card Rewards not being credited to my Card

As most people are aware Engen Garages are affiliated with Clicks Stores whereby, if one swipes your Clicks card out an Engen outlet one is rewarded with Clicks Club Card Points. My husband mainly uses Engen Garages to fill up with fuel and has filled up fuel to the value of R12500.00 (Twelve thousand five hundred Rand), has been rewarded with R20.00(Twenty Rand). Now we do not have an Engen in the village where we live so have to drive out onto the N2 which is quite a number of KM's out of our way to take full advantage of this service which is non existant. My husband has been to a Clicks outlet to query this and the assistant phoned in his presence and he was then told the points would be credited onto his rewards card. Nothing was done. He then phone Clicks Head office to query this and was told someone would be getting back to him. If The reward is only R20.00 on R12500.00 purchses then I feel this is false advertising. This is actually an insult. I am going to copy and paste the email received back from Clicks

The following is the email my husband sent to Clicks then I will copy and paste the response received back

Message

Good day,I went to clicks Richards Bay to check how many points I have accumulated after spending over 12,500 on fuel, only to be told that I have R20 on my card. The supervisor got the cards department on the line, they provided me with reference number ***9 on 1/12/20 @ 9H30 and the sad thing is no one cared to call me. I am in retail myself, going to the media is not a nice thing to do, but as you know it is very effective. Please help me... Cell ***, card no ***, kind regards Pieter

Their Response

Hi Pieter,

Thank you for your email.

We are sorry to hear that you have not received feedback as yet.

We have requested that the consultant, Thabisa who has logged the query for you to follow up and contact you to further advise.

Please accept our apologies for the delay and inconvenience caused.

Kind regards Shahiema Basardien | Clicks Group Customer Service Consultant Tel: 0860 CLICKS (***) International: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000.

Please Can this matter be attended to ASAP