Clicks club card rewards

Went to Clicks Jubilee Mall in Hammaskraal on 04/10/2018 to spend my clicks club card ( ********** 450520) points, requested to check for the balance before i could spend it and was informed by the lady at the till that i had a balance of R100.70 however could not use it on the day as I had already swiped it (balance inquiry) and should come back the following day. Went back on 04/10/2018, when I wanted to spend the R100, I was then informed the balance is only R73.80. The manager Mr Keabetswe Mokwena came to assist and informed me that I am not the first client with this problem, he has already escalated the matter to club card department and will do so with mine as well. To this date, the matter has not been resolved.

I however have an email sent by Mr Mokwena on 06/10/2018 (@01:50) to Belinda Brink ********** a follow up on 10/10/2018, followed by another one dated 24/10/2018 with no response.

I am unhappy of this bad service from clicks, I have been to the store several times which is costing me time and money.