Clicks Club Card

The Clicks Club Card loyalty program is useless and not well managed. I phoned Clicks last week to ask them why my loyalty card had not been updated with the points that I had gained when filling up with fuel at two Shell garages. The woman I chatted to from Clicks checked my loyalty card number and confirmed that I had indeed filled up at these two stations. She said it looks like the two fuel stations had not released the points due to me and that I must go to these two fuelling stations and ask the managers there to release my Clicks Club Card points. Who's loyalty program is this, mine or Clicks....???? I think it's badly managed and I don't think I am the only person getting *****ed over by them