CLICKS - CLICKS - CLICKS...

My grandmother struggled to get her cash-back over after receiving a new card. It took 4 calls to head office and 6 visits to the branches. Now the points have been carried over but is not cash-back. What a struggle and waste of time. The consultants **** and said that the points from the previous family card and previous card was brought over but it was only done on the 4th call to head office. Very dissapointing experience. My grandmother is old and her hip is giving in, yet you make her run around like a crazy person to get what she earned. She has been a loyal member for many many years.